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Autodesk is investing in data infrastructure
For customers to fully adopt our Design and Make Platform, they need to be confident in how and where their project data is primarily stored. To give customers greater control of their data and help optimize performance, we are investing in our global infrastructure and bringing new data storage options across a wider range of services.
Regional options are available today
For eligible services*, you can select any of the following primary storage regions for your covered content: United States, European Union (EU), and Australia.
“Covered content,” also commonly referred to as “project data,” consists of 1) files, designs, models, data sets, images, documents, tasks, schedules, or similar material submitted or uploaded to the service by users, and 2) the specific output generated from use of the service, if any, based on the user’s own raw data or information.
*reference table in second FAQ below
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Autodesk is looking ahead
We will continue to evolve our regional data storage strategy. In keeping with our commitment to transparency, updates to our regionalization strategy will be communicated through our regular channels when available.
Frequently Asked Questions
1. Why is Autodesk investing in regional data storage?
1. Why is Autodesk investing in regional data storage?
Autodesk is investing in regional data storage to provide customers more choice and control for local project date storage. This helps satisfy customer preference and/or requirements for local project data storage, as well as optimize performance.
2. What offerings and services are currently available for each regional storage location?
2. What offerings and services are currently available for each regional storage location?
You currently have the option to select the country/region indicated below for primary storage of "covered content" (see definition in question 4) for the following products:
Eligible Services |
Region |
Autodesk Build |
US, EU, Australia |
Autodesk BIM Collaborate |
US, EU, Australia |
Autodesk BIM Collaborate Pro |
US, EU, Australia |
Autodesk Docs |
US, EU, Australia |
Autodesk Takeoff |
US, EU, Australia |
BIM 360 Docs* |
US, EU |
Content Catalog |
US, EMEA, Australia |
Autodesk Fusion Manage |
US, EU |
|
|
All other Autodesk offerings (including Construction, Manufacturing and Media & Entertainment)** |
US |
* For details on BIM 360 Docs covered modules/components, see here.
**Some exceptions may exist and are noted in product documentation.
3. Can I access my covered content from outside my selected region?
3. Can I access my covered content from outside my selected region?
Yes, you and any authorized users and collaborators in your account can access your covered content from anywhere in the world, as long as your authorized users and collaborators have been invited and have valid credentials (username and password).
4. Will personal data be stored and processed outside of the region selected by me?
4. Will personal data be stored and processed outside of the region selected by me?
Currently, our systems for personal data are global, including accounts, identity, support, access, and collaborations. Accordingly, personal data, including all identity and account data, continue to be stored and processed in the US. We have legal mechanisms in place for the transfer of personal data. Please see question 5.
5. How do Autodesk's EU regional offerings address the concerns of EU customers about transfers of personal data outside the EU?
5. How do Autodesk's EU regional offerings address the concerns of EU customers about transfers of personal data outside the EU?
Autodesk has legal mechanisms in place for the transfer of personal data from the EU. For details, please see our [Privacy Statement], [Trust Center] (Onward Data Transfer), and [GDPR FAQs]. Autodesk also relies on Binding Corporate Rules (BCRs) for international transfers which can be accessed on the Autodesk Trust Center. You may also request a Data Processing Agreement or Addendum (DPA), which addresses cross-border data transfers. Customers can request a DPA through the Trust Center under the heading “Legal terms.”
6. What security practices and privacy controls are in place to protect my data?
6. What security practices and privacy controls are in place to protect my data?
Autodesk is committed to building trust, securing customer assets, responding to security incidents, and protecting customer data. We use a combination of process, technology, and security controls and collaborate with industry partners to deliver a robust security program. For example, all data is encrypted both in transit and at rest using industry standard encryption methods, and data backup and recovery systems are regularly tested to ensure they are working as expected. To learn more, visit our Trust Center: https://www.autodesk.com/trust and review our security framework, data protection practices, and Privacy Statement.
For cross-border transfer of personal data and suitable safeguards, please see the Autdodesk Prvacy Statement, Trust Center (Onward Data Transfer), and GDPR FAQ’s.
7. Does Autodesk provide long-term data backup and recovery services for my data?
7. Does Autodesk provide long-term data backup and recovery services for my data?
Autodesk implements robust data backup and disaster recovery plans to ensure business continuity. As part of our business continuity strategy, customer data is replicated between data centers. In the event where a backup data center is required, replication prevents the possibility of data loss or delay in service. However, Autodesk’s business continuity strategy cannot and does not replace a customer’s business continuity strategy or data backup and recovery plans.
8. Where can I find additional information on how to take advantage of regional data storage?
8. Where can I find additional information on how to take advantage of regional data storage?
- ACC Products: ACC Data Storage FAQ (external)
- BIM 360 Docs: BIM 360 Europe Data Storage FAQ (external)
- BIM Collaborate Pro ( BIM Collaborate Pro FAQ )
- Content Catalog (FAQ Link)
- Fusion Manage: EU Support Article
9. Where can I find more information about Autodesk's compliance processes?
9. Where can I find more information about Autodesk's compliance processes?
Please visit our Trust Center to see the security policies Autodesk adheres to, including internal and external audits, attestations, and third-party security assessments.