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Autodesk is investing in data infrastructure

For customers to fully adopt our Design and Make Platform, they need to be confident in how and where their project data is primarily stored. To give customers greater control of their data and help optimize performance, we are investing in our global infrastructure and bringing new data storage options across a wider range of services. 

Regional options are available today

For eligible services*, you can select any of the following primary storage regions for your covered content: United States, European Union (EU), and Australia.

“Covered content,” also commonly referred to as “project data,” consists of  1) files, designs, models, data sets, images, documents, tasks, schedules, or similar material submitted or uploaded to the service by users, and 2) the specific output generated from use of the service, if any, based on the user’s own raw data or information. 

*reference table in second FAQ below

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Autodesk is looking ahead

We will continue to evolve our regional data storage strategy. In keeping with our commitment to transparency, updates to our regionalization strategy will be communicated through our regular channels when available.

Frequently Asked Questions

Autodesk is investing in regional data storage to provide customers more choice and control for local project date storage. This helps satisfy customer preference and/or requirements for local project data storage, as well as optimize performance.

You currently have the option to select the country/region indicated below for primary storage of "covered content" (see definition in question 4) for the following products: 

Eligible Services   

Region 

Autodesk Build  

US, EU, Australia  

Autodesk BIM Collaborate  

US, EU, Australia  

Autodesk BIM Collaborate Pro  

US, EU, Australia  

Autodesk Docs 

US, EU, Australia  

Autodesk Takeoff  

US, EU, Australia  

BIM 360 Docs* 

US, EU  

Content Catalog 

US, EMEA, Australia  

Autodesk Fusion Manage 

US, EU 

 

All other Autodesk offerings (including Construction, Manufacturing and Media & Entertainment)** 

US  

 

* For details on BIM 360 Docs covered modules/components, see here.  

**Some exceptions may exist and are noted in product documentation.   

Yes, you and any authorized users and collaborators in your account can access your covered content from anywhere in the world, as long as your authorized users and collaborators have been invited and have valid credentials (username and password).

Currently, our systems for personal data are global, including accounts, identity, support, access, and collaborations. Accordingly, personal data, including all identity and account data, continue to be stored and processed in the US. We have legal mechanisms in place for the transfer of personal data. Please see question 5.

Autodesk has legal mechanisms in place for the transfer of personal data from the EU. For details, please see our [Privacy Statement], [Trust Center] (Onward Data Transfer), and [GDPR FAQs]. Autodesk also relies on Binding Corporate Rules (BCRs) for international transfers which can be accessed on the Autodesk Trust Center.  You may also request a Data Processing Agreement or Addendum (DPA), which addresses cross-border data transfers. Customers can request a DPA through the Trust Center under the heading “Legal terms.” 

Autodesk is committed to building trust, securing customer assets, responding to security incidents, and protecting customer data. We use a combination of process, technology, and security controls and collaborate with industry partners to deliver a robust security program. For example, all data is encrypted both in transit and at rest using industry standard encryption methods, and data backup and recovery systems are regularly tested to ensure they are working as expected.  To learn more, visit our Trust Center: https://www.autodesk.com/trust  and review our security framework, data protection practices, and Privacy Statement

For cross-border transfer of personal data and suitable safeguards, please see the Autdodesk Prvacy Statement, Trust Center (Onward Data Transfer), and GDPR FAQ’s.

Autodesk implements robust data backup and disaster recovery plans to ensure business continuity. As part of our business continuity strategy, customer data is replicated between data centers. In the event where a backup data center is required, replication prevents the possibility of data loss or delay in service. However, Autodesk’s business continuity strategy cannot and does not replace a customer’s business continuity strategy or data backup and recovery plans. 

Please visit our Trust Center to see the security policies Autodesk adheres to, including internal and external audits, attestations, and third-party security assessments.